Resources & FAQs

On the app, enter your email or cell phone number. The email and/or cell phone number should match what is in the school's information system (FinalForms) or database.

On the web, click ‘Sign In’, then under ‘Register’ section, put your email or phone number and click '“Go”.

If the email or phone number is not recognized by ParentSquare, parents can follow directions to request access or call the school office and ask them to update the contact information.

ParentSquare allows users to customize their notifications based on notification type and select their preferred delivery method for each school. The Instant setting will send all post notifications in real-time. The Digest setting sends direct messages, alerts, and time-sensitive posts instantly, but sends all non-time sensitive posts at the end of the day, reducing the number of notifications you receive daily. (We recommend the Digest setting.) Learn more about managing notifications.

1. Activate Your Account
   Click the link in your activation email/text, or sign up on the ParentSquare website or via the ParentSquare app.
    
2. Download App
   It’s easy to stay in the loop with the ParentSquare app. Download it now. iOS | Android
    
3. Set Preferences
   Click your name in the top right to set your notification and language preferences.
    
4. Get Photos & Files
   Click ‘Photos & Files’ in sidebar to access pictures, forms, and documents that have been shared with you.
    
5. Appreciate Posts
   Click ‘Appreciate’ in your email/app or website to thank a teacher or staff member for a post.
    
6. Comment or Reply
   Click ‘Comment’ in app or website to privately ask a question about the post that your teacher or school sent.
    
7. Participate
   Click ‘Sign Ups & RSVPs’ in the sidebar to see available opportunities. Click bell on top to check your commitments.
    
8. Join a Group
   Click ‘Groups’ in the sidebar to join a group or committee at your school to participate or to stay up to-date.
    
9. Find People
   Click ‘Directory’ in the sidebar to find contact information for school staff.
    
10. Get in Touch
    Click ‘Messages’ in the sidebar to privately get in touch with staff and teachers.

Yes. All parents have a ParentSquare account. ParentSquare is the primary tool for district and school communication. Individuals who do not activate their account in ParentSquare will still receive an email digest at the end of each day that communication is sent out to them. In the event of emergencies, phone calls will be sent as well.

Click “Unsubscribe”  link on your email from ParentSquare or reply STOP to the SMS from ParentSquare to stop notifications to your email or phone. If you are receiving phone calls from the school district and are not a parent or guardian, please reach out to the Board of Education office at 927-473-2249 and let us know your phone number so we can work to remove you from the call lists.

**** If the email or phone number is not recognized by ParentSquare, parents should update their contact information in FinalForms.

Downloads:

• Introduction to Parents & Guardians (English)
• Tips for Parents & Guardians (English)

More Resources for Parents

Please review your contact information at the start of each school year when you update your child's annual registration forms. If your email address or phone number changes during the school year, please go to FinalForms to update your information on the Contact Information form. Once the school secretary processes your updated information, it will change for ParentSquare the following day.

Please check your spam folder to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also add donotreply@parentsquare.com and the numbers 36794, 60710, 66458, and 87366 to your contacts so your server recognizes our messages. If you still are not receiving emails, please contact support@parentsquare.com so they can assist you.

Please go to parentsquare.com and click "Forgot Password" on the login page. Put in your email or phone number, and you'll be sent a link to reset your password.

To resubscribe to text messages, text START to 66458. This will reenable and resume sending text messages to your phone number. Please also ensure that this number is not being blocked or filtered out on your mobile device.

Yes. You can contact your child's teacher privately by using ParentSquare's direct messaging tool. On the home page, click on Messages in the left sidebar. From here, you can send a direct message to your child's teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child's coaches and club leaders.

Here's how to send a message to your child's teachers on the ParentSquare mobile app:

1. Click on the 3 lines in the top left corner.
2. Under Schools, select your child's school.
3. Click on the Messages icon at the bottom of the screen.
4. Click on the + sign (may be in the top right or bottom right, depending on your device).
5. Click on Direct Message.
6. Enter the last name of the teacher in the Search bar.
7. Click on the teacher's name, then on Add in the top right corner.
8. Type your message in the area labeled New Message and click Send when you are finished.

ParentSquare help article on how to send a direct message

Yes. The first time you log into the ParentSquare app or web portal, all of your students should automatically be listed in your account. If you don’t see them, please contact your school office.

Users should be able to see all of their children and schools in one ParentSquare account. If you are missing a child/school, it may be because you have more than one ParentSquare account with different contact information, or your contact information is inconsistent across our student information system. Please contact your children's schools to confirm your contact information is correct and consistent at all schools.

Yes, students in grades 6-12 have access to StudentSquare where they will receive announcements from their school, teachers, and/or extracurricular activities. Students access StudentSquare and use Sign in with Google and their Covington Schools student email address.